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HOW DO YOU MAKE THEM FEEL?
“I’VE LEARNED THAT PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW…
I AM NOT ESSENTIAL
In the midst of the 2020 COVID-19 crisis, my current profession of author-speaker, and leader of a company that helps…
LEADING WITH EMPATHY IN DIFFICULT TIMES
If you’ve read my book, Lunch with Lucy, or any of my blogs already, you’ll know I believe that empathy—the…
“MAKING IT BIG” BY SOLVING SMALL PROBLEMS
“Big.” “Unsolvable.” “Huge.” “Audacious.” If you’re thinking of starting a business, it’s likely that you’ve been told that you’ve got…
EMPATHY: THE MISSING LINK IN TRANSFORMATIONAL LEADERSHIP…AND PROFITABILITY
Have you ever had an aggressive driver cut you off to merge into your lane, forcing you to slam on…
THE CUSTOMER DOES NOT COME FIRST!
Can you imagine yourself as the CEO of a fast-growing company, sitting in front of a prospective customer, telling them…
THE ROI FROM PAYING A FAIR LIVING WAGE
One of my favorite quotes on the topic of wages is from Robert Bosch: “I don’t pay good wages because…
PARTNER UP? PART I OF MISTAKES I’VE MADE IN BUSINESS
This is Part 1 of a series about the biggest mistakes I’ve made in business—and what you can learn from…
