If you’ve read my book, Lunch with Lucy, or any of my blogs already, you’ll know I believe that empathy—the ability to see a situation through the eyes of another—is a vital trait for business leaders to develop and to nurture in others. But during especially hard times, our “fight or flight” impulses can take over and we might tend toward self-preservation, creating a situation that makes it even harder for those around us.
“Big.” “Unsolvable.” “Huge.” “Audacious.” If you’re thinking of starting a business, it’s likely that you’ve been told that you’ve got to find a solution for some seemingly insurmountable problem in order to have a successful launch. But maybe they’re wrong.
Have you ever had an aggressive driver cut you off to merge into your lane, forcing you to slam on the brakes? Did you angrily honk the horn at them? Or worse? But what if you knew that the driver was rushing to the emergency room to meet the ambulance that was bringing her husband to the hospital?
Can you imagine yourself as the CEO of a fast-growing company, sitting in front of a prospective customer, telling them you wanted their business, and then telling them that they would NOT be a priority to you? Well, believe it or not, that is the strategy I used to build a $40 Million company. How’d the customer respond to such a seemingly brash move?
One of my favorite quotes on the topic of wages is from Robert Bosch: “I don’t pay good wages because I have a lot of money. I have a lot of money because I pay good wages”.
This is Part 1 of a series about the biggest mistakes I’ve made in business—and what you can learn from them.
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